FAQ

1. When can I expect to receive my order?

Orders placed before 16:00 GMT on business days (Monday–Friday) are processed the same day. Orders are typically processed within 1–3 business days.

Delivery to the United Kingdom usually takes 6–12 business days from dispatch, so the total expected delivery time is typically 7–15 business days.

Once your order has been dispatched, you’ll receive a confirmation email with a tracking number so you can follow your parcel’s progress.

2. Do customers pay import taxes or customs fees?

No. All orders are shipped Delivered Duty Paid (DDP), meaning there are no additional import fees or taxes charged upon delivery within the United Kingdom.

3. What should I do if my order is delayed?

If your order has not arrived within the expected delivery timeframe, please contact our customer service team so we can assist you.

Delays may occasionally occur due to holidays, carrier processing, or high seasonal demand.

You can reach us at info@morgan-mode.com with your order number.

4. How long is the return window?

You may return items within 30 days of delivery.

5. Who pays for return shipping?

Customers are responsible for return shipping costs, except in cases where the item is defective or incorrect.

6. What condition must items be returned in?

Items should be returned in their original condition where possible.

Customers may inspect items as permitted under UK consumer law. Items returned with signs of excessive handling or damage beyond reasonable inspection may be eligible for a partial refund.

7. How long until a refund is issued?

Refunds are issued to the original payment method within 14 business days after the returned item has been received and inspected.

You will receive a confirmation email once your refund has been processed.

8. Which payment methods do you accept?

We accept the following payment methods:

American Express
Apple Pay
Google Pay
Maestro
Mastercard
Shop Pay
Visa

All payments are processed securely via Shopify Payments and other PCI-DSS compliant providers. We do not store payment card details.

9. How can I contact customer support?

Email: info@morgan-mode.com
Phone: +44 1887 440453

Customer Support Hours:
Monday–Friday, 09:00–17:00 UK time (GMT/BST)
(Response time: within these hours on business days)

10. Which countries do you deliver to?

Our only target market is the United Kingdom.

11. Do I have a legal right to cancel my order?

Yes. This does not affect your statutory right to cancel an order within 14 days of delivery under UK consumer law.

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